For families already receiving care
Switching care is easier than staying unhappy.
Most families who change care companies put it off for months. It feels like a mountain: notice to give, records to move, a new person to explain everything to all over again. It is not as heavy as it looks, and you do not have to carry it alone.
Tell us what you have now, and a member of our team will be in touch to walk through the changeover with you — at your pace, and only if you want to go ahead.
The switch toolbox
Put it all in one place.
Fill in what you know about the care you have now. Name and a phone number are the only required fields — leave anything blank if you are not sure.
If someone is struggling with everyday things
You do not have to work out the details alone. A member of our team will call you back, listen to what has become hard, and take it from there.
01
Ask questions first
You do not have to decide anything to talk to us. Ask what care would look like, what it would cost, and whether it is any different from what you have.
02
You keep control of the decision
Nothing changes until you say so. We do not contact your current provider, and we do not start anything behind your back.
03
You will not do the paperwork alone
If Medicaid or a waiver is involved, a member of our team sits down with the forms and helps you get them right.
04
Someone answers, any hour
Call or text at two in the morning if that is when the worry shows up. A real person picks up.
You are allowed to change your mind about care.
If the visits are rushed, if nobody tells you what happened, if your mother is explaining herself to a new face every fortnight — those are good enough reasons to look elsewhere. Ask us the same hard questions you asked them.