Our team
A small team, and the same faces each week.
Good Hands Personal Care is a small Indianapolis care company, and the people who do the visiting are the whole of it. There is no call center in another time zone and no scheduler reading from a script. When you call, a member of our team answers, and that is the same person who will be in your mother’s kitchen on Tuesday morning.
We are careful about who we bring on, because a stranger in the house is a serious thing. Every member of the team is chosen for patience, kindness and reliability first, and trained to help with the everyday things in a way that keeps a person’s dignity intact.
Care is available around the clock, seven days a week, because a bad night does not wait for business hours. We accept Medicaid and Medicaid waiver funding, and private pay, and a member of our team will walk you through which applies to your family before anything is agreed. A member of our team handles the paperwork for you — sitting down with the forms and helping you get them filled in.
What you can count on from our team
01
Experienced, and steady about it
The people who visit your family have done this work before. They know how a morning can go sideways, and they do not panic when it does.
02
Chosen for patience and kindness
Skill can be taught. Patience cannot. Every member of the team is picked for how they treat a person who is slow, tired, or having a hard day.
03
Trained for dignity, every visit
A bath with the door closed and a towel held up. Asking before moving someone’s things. Knocking on a bedroom door in their own home.
04
Careful in your home
Your parent’s house is treated as somebody’s home, not a job site. Things are put back where they belong, and nothing is rearranged without asking.
05
One person who knows the situation
Families deal with a member of the team who already knows the routine, the medication schedule and what has been worrying you.
06
Answered any hour
Care does not keep office hours. Call or text at two in the morning and someone from the team picks up.
Where you will find us
Care is provided in the family’s home, so there is no office to visit and no lobby to wait in. We serve older adults across Indianapolis and the communities around it.
Visits are arranged around your family’s week, so the times that suit you are worked out together rather than set by an office. Call and say what you need.
We are based in Indianapolis, Indiana
A word about what we are not
Good Hands Personal Care is non-medical in-home care. We do not provide nursing, therapy, or medical treatment, and we do not manage or adjust medications. We help with the daily living that makes a house work: bathing, dressing, meals, tidying, company, errands, and getting to appointments.
Where a doctor, nurse or therapist has given instructions, we follow them. Where something needs medical judgment, we say so and point you back to them.
The work is unglamorous. Tea made, a bath given safely with the door closed, a hand steadying someone on the way to the bathroom at two in the morning. Done properly it is the difference between staying in your own home and not.
Good Hands Personal Care, Indianapolis